SHIPPING + RETURNS
1. How long will it take to get my bicycle?
Beautiful, customized Bicycles take time. Delivery times vary due to demand but generally we ship within four weeks. For powder coated Bicycles, please allow six weeks. You will be able to approve your delivery date before finalizing your order.
2. Do you accept returns or refunds?
We stand behind our work. In the extremely unlikely case that there are build issues of any kind we will resolve them immediately. We’re willing to exchange frame sizes if you receive your bike and you want a smaller or larger size. And if you’re still not happy we’ll take the bicycle back within 21 days and offer a full refund — as long as your bicycle remains in new condition, with no nicks, scratches, or other visible signs of wear.
3. How will my bicycle arrive?
Bicycles are shipped fully set up and ready to ride. Total setup time is about 10 minutes, and we provide tools and instructions in the box. Just take your bicycle out of the box, attach the handlebars and front wheel, and ride away. If you’re not confident doing this yourself, we’ll cover the cost of bringing the bicycle to your local shop to have it set up for you. If you have any concerns upon inspecting your bicycle, please contact us before riding.